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Elastifile Cloud File Service

Service Level Objective (SLO)


Early Access Program


This is an early access program release of the Elastifile Cloud File Service. This product might be changed in backward-incompatible ways and is not subject to any SLA or deprecation policy.


The Elastifile Cloud File Service is a highly available service that is designed to provide a Monthly Uptime Percentage to Customer of at least 99.9% (the “Service Level Objective” or “SLO”).


The following definitions apply to the SLO.


SLO Exclusions

The SLO does not apply to any: (a) features or Services designated Alpha or Beta (unless otherwise set forth in the associated Documentation), (b) features or Services excluded from the SLO (in the associated Documentation), (c) features or Services that have been deprecated, or (d) errors: (i) caused by factors outside of Elastifile’s reasonable control; (ii) that resulted from Customer’s software or hardware or third party software or hardware, or both; (iii) that resulted from abuses or other behaviors that violate the Terms of Service; or (iv) that resulted from quotas listed in the Documentation. (e) During the early access program